Your personal information
Who are we?
How do we collect personal information?
Why do we collect personal information?
What sort of personal information do we collect?
Special types of information
Do you share my personal information with anyone else?
How long do we keep personal information?
Do we send personal information outside the UK and the European Economic Area?
What are my rights?
Who do I need to contact about the information you hold about me or if I have a concern?
Using our website
It is very important to us that the personal information we hold is safe and secure, and only used for the right reasons. As a Mutual, we are owned by our customers – our Members – and we want to make sure that our Members trust us and are confident that we respect the privacy and legal rights of everyone whose personal information we hold.
This privacy notice explains why we collect personal information and how we use it. It also tells you about your legal rights.
We collect and use personal information about people connected with a Member’s organisation or Lodge and people who ask us for quotations for the cover we provide and the insurance we arrange.
We may also be given information about someone making a claim against one of our Members.
We are the Masonic Mutual Limited.
We collect personal information:
If you make a claim against a Member, we may be given information about you by third parties such as your solicitors or doctors.
We collect, use and store personal information for our legitimate business interests, the interests of our Members and the general public, and so that we can:
If you have agreed that we can contact you to tell you about our products and services, you can ask us to stop sending you that information at any time. Please let us know if you no longer want to receive it.
We may use information about you in order to comply with financial sanctions which apply in the UK and internationally. This may include checking information on HM Treasury’s lists of financial sanctions targets.
We may record telephone calls to make sure that we follow instructions correctly and for staff training purposes.
Personal information is anything that can identify a living person. The information we collect may include:
Information about health and medical records are known as “special category data” and need special protection. We will only use special category data if the person agrees that we can use it for one or more specified purposes.
If you give us special category data about someone who will be included in the cover, please make sure that you only give it to us if they have agreed that you can.
When an application for cover is made, or when cover is renewed, we may ask if someone who is to be included in the cover:
There is no obligation to give us any more information than that referred to above, but if we are not given details (for example, if there is an unspent conviction, when it was and what it was for) we may not be able to give cover.
We share personal information with our Managers. They run our day to day business including marketing, sales, renewals, claims and complaints handling. We also share personal information with other organisations who are essential to the running of our business and the services and products we provide to our Members, such as insurers, underwriters, loss adjusters, legal and medical advisers.
We may also give personal information to fraud prevention agencies.
The police and other law enforcement authorities can ask for personal information to detect or prevent crime or to comply with legal obligations. If they ask, we have to give the information.
We will not give information to anyone else unless:
Our Managers manage several other Mutuals. They may use information from some or all of the Mutuals to help improve the services they and the Mutuals provide, and to make sure that records are accurate and up to date. Someone involved in the management of another Mutual may need to have access to personal information we hold, so procedures are in place to make sure that such access is only allowed on a need to know basis and that the use of the personal information is always fair and lawful.
We will only keep the information for as long as we need to use it for the purposes it was given to us and our business needs in accordance with our information retention standards (available on request), or as required by law or regulation.
When we no longer need to keep your information we will securely and confidentially destroy it.
We do not currently send personal information outside the UK or the European Economic Area, but, if we ever did, we would have a contract in place to make sure that the information is protected when we give it to businesses and organisations in countries that do not provide the same level of personal information protection as the UK.
If the only reason we hold your information is because you have agreed we can, you can tell us to stop using all or part of it at any time. This includes information about your health and medical records, but if you are making a claim for personal injury and you tell us to stop using your medical records, we may not be able to deal with your claim.
If we want to use your information for a new reason which isn’t the same as the original reason for collecting it and which you might not expect, we will write to you to tell you about the new reason and explain why we want to use the information in the new way.If the only reason we hold your information is because you have agreed we can, we will ask you if you agree to the new use. If you don’t agree, this may affect what we can do for you.
The law gives you special rights. You have the right to:
If you have any questions about why we collect your information and how we use it, or:
please contact us:
If you wish to make a complaint about the way we use your information, we will deal with your complaint as quickly as we can.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO). You can contact the ICO by:
Information Commissioner’s Office
To find out more about cookies and how they are used visit www.aboutcookies.org or www.allaboutcookies.org. We use a third-party service, Google Analytics to collect details of visitor behaviour patterns to understand how many people have visited the site, what pages have been visited and how we can make sure the site meets their needs. This information is processed in a way that does not identify individuals.
When you visit our website, we collect information you have entered via our website quote, enquiry or contact form. This information is retained and used to understand your interest in our website, improve customer use experience, determine pricing and/or offer you available discounts.